ANA Sports Policies | Return & Refund Customer Guidelines

Cancellation Policy

At ANA Sports, we value our customers and offer flexibility in order processing and timely delivery. This policy applies to all online purchases of sports equipment from our website. Our cancellation policy balances customer convenience with operational efficiency, ensuring that both parties are treated fairly.

Eligibility for Cancellation

• Orders can be cancelled within 24 hours of placement without any penalty.
• If the order has not yet been processed or shipped, cancellation requests will be acted upon immediately.
• Once an order has entered the shipping stage, cancellation may not be possible.

Process for Cancellation

• Customers must contact our customer service team via email or phone to request cancellation.
• Please provide your order number, name and reason for cancellation to help us process the request quickly.
• A confirmation email will be sent once the cancellation has been successfully processed.

Exceptions

• Customized or personalized products cannot be cancelled once production has begun.
• Limited edition or clearance items are non-cancellable due to inventory restrictions.

Impact on Payment

• If payment has already been processed, the refund will be initiated in accordance with our refund policy.
• Refunds for cancelled orders may take 7–10 business days, depending on the payment method.

Company Rights

• ANA Sports reserves the right to cancel orders in cases of suspected fraud, payment issues or inventory errors.
• Customers will be notified promptly if ANA Sports initiates a cancellation and a full refund will be provided.

Customer Responsibility

• It is the customer’s responsibility to ensure that order details are accurate at the time of purchase.
• Repeated cancellations may affect eligibility for future promotional offers or discounts.

Important Notes

By placing an order with ANA Sports, customers agree to the terms mentioned in this Cancellation Policy.

• Cancellation requests sent after business hours will be processed on the next working day.
• ANA Sports is not responsible for delays caused by incorrect contact details provided by the customer.
• Repeated cancellation requests may result in account restrictions.

By maintaining this cancellation policy, ANA Sports ensures that customers have the flexibility to change their minds while also protecting the integrity of our operations.

Refund Policy

ANA Sports is committed to customer satisfaction and offers a transparent refund policy. Our refund policy is fair, ensuring that all customers receive a refund for unused sports equipment.

Eligibility for Refund

Refunds are applicable under the following conditions:

• The product received is damaged, defective or incorrect.
• The product is missing parts or accessories.
• The order was successfully cancelled in accordance with our Cancellation Policy.

To be eligible for a refund, customers must raise a request within 7 days of receiving the product, along with valid proof (photos or videos of the product and packaging).

Non-Refundable Items

• Products damaged due to misuse, negligence or normal wear and tear.
• Items returned without original packaging, tags or invoices.
• Customized or personalized products.
• Clearance sale or discounted items (unless defective).

Refund Process

• The product may need to be returned to our warehouse.
• Returned items must be unused and in original condition.
• After the returned product is received and inspected, the refund will be processed.

Refund Method and Timeline

• Credit/Debit Cards, UPI, Net Banking: 7–10 business days.
• Wallets or other methods: As per the provider’s policy.

Please note that shipping charges (if any) are non-refundable unless the return is due to an error on our part.

Partial Refunds

• The product shows signs of use.
• Parts or accessories are missing.
• The product is returned in a damaged condition.

Exchange Policy

ANA Sports may offer an exchange instead of a refund, subject to product availability and customer preference.

Important Notes

• Refund timelines may vary due to banking processes beyond our control.
• ANA Sports reserves the right to reject refund requests that do not meet policy criteria.
• Refunds will not be processed without proper verification.